Privacy Policy

Effective Date: August 31, 2025

When we say “Post Gebeya”, “we”, “us”, or “our”, we mean Ethiopian Postal Service Enterprise (EPSE) and Ethiopost. Ethiopost E-commerce values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our e-commerce platform, mobile applications, and related services (collectively, the “Platform”). This policy applies to personal information that we collect as a data controller or business. It does not apply to personal information that is governed by separate agreements (e.g., Data Processing Agreements).

By using our Platform, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information from you to operate effectively and provide you with the best customer experience:

1.1 Information You Provide to Us

  • Account Registration Details: Name, email address, phone number, postal address, password, virtual P.O. Box address (if any).
  • Identification & Compliance Documents (for vendors): Business license, product information, TIN, quality certificates, bank account details.
  • Order Information: Products purchased, delivery and billing addresses, payment method, transaction details.
  • Additional Information: Country of residence, contact details, date of birth, photos, blogs, payment information.
  • Customer Support Communications: Queries, complaints, or feedback, loyalty requests, return and refund requests.

1.2 Information We Collect Automatically

  • Device Information: IP address, browser type, operating system, device identifiers.
  • Usage Data: Pages visited, time spent, clicks, search queries, reviews.

1.3 Location Data

Approximate or precise location information when you use location-based services.

1.4 Information from Third Parties

  • Payment processors (for transaction verification).
  • Logistics and courier partners (for delivery updates).
  • Government agencies (for customs clearance, tax, and compliance checks).

2. How We Use Your Information

We use your information to:

  1. Process Orders – confirm purchases, arrange shipping, and deliver products.
  2. Vendor & Seller Management – verify and onboard merchants.
  3. Customer Support – respond to inquiries, returns, refunds, tickets, and loyalty requests.
  4. Platform Improvement – analyze usage trends to enhance services.
  5. Marketing & Promotions – send offers, newsletters, and product recommendations (with your consent).
  6. Legal Compliance – meet regulatory requirements and prevent fraud.
  7. General administration and performance management functions.
  8. Manage legal and operational risks relating to content and fraud matters.
  9. Ensure platform security and enforce our rules and policies.

3. How and With Whom We Share Your Information

We may share your information with:

  • Vendors/Sellers: For order management and fulfillment.
  • Logistics Partners: For shipping, delivery, and returns.
  • Payment Providers: For payment processing and fraud prevention.
  • Government Authorities: Where required by law, for customs, tax, or regulatory compliance.
  • Service Providers: For technical support, analytics, and marketing (under confidentiality agreements).

We do not sell your personal data to third parties.

4. Data Storage & Security

  • We store your information on secure servers located in Ethiopia at Ethiopost premises.
  • We use encryption, firewalls, and secure access controls to protect your data.
  • Despite our efforts, no method of transmission or storage is 100% secure; use of our Platform is at your own risk.

5. Your Rights

Depending on applicable laws and policies, you have the right to:

  • Access, correct, or update your personal data.
  • Know how we collect and use your personal information (as described in this policy).
  • Request correction of inaccurate information we hold about you.
  • Request deletion of your personal data.
  • Restrict or object to the processing of your data.
  • Receive your personal data in a structured, machine-readable format.
  • Opt out of the sale, sharing, or use of your information for targeted advertising.

To exercise these rights, please contact us at https://postgebeya.ethio.post.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Maintain your session.
  • Remember preferences.
  • Measure site performance.
  • Deliver relevant advertisements.

You can control cookies in your browser settings; however, some features may not function properly without them.

7. Data Retention

  • We retain your data as long as your account remains active on our website or app.
  • We retain data as required by law (e.g., tax or customs purposes).
  • We delete data once the purpose for which it was collected has been fulfilled.

8. Children’s Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect data from children. If we learn that we have collected information from a minor, we will delete it immediately.

9. International Transfers Disclaimer

If your data is transferred outside of Ethiopia, we ensure it is protected under appropriate safeguards such as contractual clauses or compliance with applicable data protection laws.

10. Changes to This Privacy Policy

Post Gebeya reserves the right to update this Privacy Policy from time to time. Updates will be posted on our Platform with a revised “Last Updated” date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

  • Email: support@ethio.post
  • Phone: 8536
  • Address: Addis Ababa Headquarters and over 700+ branches across Ethiopia